General Terms and Conditions of Sale (GTC)

Last updated: 07/28/2026

Article 1 — Identification of the seller

These General Terms and Conditions of Sale govern sales made on the website nealyashop.com by:

Nealya Sole proprietor under the micro-entreprise regime Operated by: Mathilde Corradi Business address: 47 Rue Vivienne, 75002 Paris SIRET: 10248479700018 Email: contact@nealyashop.com

Hereinafter referred to as "Nealya" or "the seller."

Article 2 — Purpose and scope

These General Terms and Conditions of Sale (hereinafter "GTC") define the terms applicable to sales made on the website nealyashop.com (hereinafter "the Site") by Nealya to consumer customers.

Their purpose is to define the rights and obligations of Nealya and its customers in connection with the sale of products offered on the Site.

These GTC apply to all orders placed on the Site, unless specific terms are expressly accepted by Nealya.

Nealya reserves the right to amend its GTC at any time. However, the terms applicable to an order are those in effect at the time the customer confirms it.

The GTC are accessible on the Site at all times. The customer may view, save, or print them before finalizing their order.

Confirming an order implies full and unconditional acceptance of these GTC by the customer.

Article 3 — Presentation of Nealya and products offered

Nealya offers for sale products related primarily to the K-pop world and to collectible items, including:

• albums;
• photocards;
• official derivative products;
• collectible items;
• secondhand products;
• items offered as preorders;
• products obtained through sourcing requests.

Nealya undertakes to offer official and authentic products.

The photographs, descriptions, and information on the Site allow the customer to become acquainted with the essential characteristics of the products before purchase.

Minor differences may nonetheless exist between the visuals presented and the products received, in particular due to:

• variations in screen display;
• photography conditions;
• changes made by manufacturers;
• variations in manufacturing or packaging.

Where such differences do not affect the essential characteristics of the product, they do not constitute a lack of conformity.

Article 4 — Official products and manufacturer variations

The products offered by Nealya are manufactured according to the specifications of the relevant manufacturers.

Certain elements may be changed by manufacturers before or after commercialization, in particular:

• packaging;
• exterior design;
• content;
• inclusions;
• overall presentation of the product.

Such changes, being beyond Nealya's control, do not constitute a defect when the product remains consistent with its general description.

Inclusions found in certain products, in particular K-pop albums, may be randomly distributed by manufacturers.

Their exact presence or specific design cannot be guaranteed unless otherwise clearly stated on the product page.

Article 5 — Secondhand products

Secondhand products offered on the Site are described with their known condition at the time of listing.

The customer acknowledges having reviewed the information relating to the product's condition prior to confirming their order.

Signs of wear, imperfections, or particularities mentioned on the product page cannot constitute grounds for a complaint after purchase.

Photographs associated with the product may also be used to illustrate its actual condition.

Article 6 — Preorders

Certain products may be offered as preorders before they become actually available.

Information regarding release or availability dates is provided for informational purposes based on the information available at the time the product is listed.

Delays may occur beyond Nealya's control, in particular due to:

• manufacturing delays;
• changes to the manufacturer's schedule;
• supply delays;
• logistical or transport constraints.

Nealya cannot be held liable for a delay in availability resulting from these factors.

Preorders are reserved with suppliers in order to fulfill customer requests.

A preorder cannot be canceled once the supplier order has been confirmed.

However, the customer retains their right of withdrawal after receiving the product, provided it meets the conditions set out in applicable regulations and in these GTC.

Article 7 — Sourcing requests

Nealya may offer a service to search for or purchase specific products at the customer's request ("sourcing").

Sourcing requests are subject to prior approval by the customer regarding the product sought and its price.

Payment must be made before Nealya proceeds with the purchase from the supplier.

Once a product has been ordered from the supplier as part of a sourcing request, the order can no longer be canceled.

The price communicated to the customer includes the applicable fees related to this request. No additional fees may be added after confirmation, unless agreed to in advance by the customer.

Products obtained through a sourcing request remain subject to the same rules applicable to the relevant products, in particular regarding their condition, availability, and any manufacturer-related variations.

Article 8 — Prices and pricing terms

Product prices are shown in euros (€), inclusive of all taxes where applicable.

Nealya currently benefits from the VAT exemption scheme (franchise en base de TVA) in accordance with Article 293 B of the French General Tax Code.

As such, invoices issued bear the mention:

"VAT not applicable, Article 293 B of the CGI"

Displayed prices do not include any shipping costs, which are shown to the customer before final confirmation of their order.

Nealya reserves the right to change its prices at any time. However, the prices applicable to an order are those displayed at the time it is confirmed.

In the event of an obvious pricing error resulting in particular from a technical or human error, Nealya reserves the right to cancel the order concerned. The customer will be informed as soon as possible and fully refunded for any amounts already paid.

Article 9 — Product availability

Products offered on the Site are available while stocks last.

In the event of an exceptional unavailability of a product after an order has been confirmed, Nealya will inform the customer as soon as possible.

Depending on the situation, Nealya may offer:

• a refund for the product concerned;
• a credit note of an equivalent amount;
• an alternative solution, in particular an equivalent product, where possible and accepted by the customer.

The customer remains free to accept or decline the solution offered.

The temporary removal of a product from the Site, a change to a description, or the correction of information does not affect orders already confirmed, unless otherwise provided in these GTC.

Article 10 — Order and formation of the contract

The customer selects the products they wish to purchase and checks the contents of their cart before confirming.

The customer declares:

• being at least 18 years of age or, if a minor, having the authorization of their legal representative to make a purchase on the nealyashop.com website;
• having the legal capacity required to enter into a sales contract.

By confirming an order, the customer acknowledges having read these GTC and accepts the terms applicable to their purchase.

Before finalizing their order, the customer must check all the information provided, in particular:

• the products selected;
• the quantities;
• the delivery address;
• personal contact details;
• the chosen payment method.

Any error must be corrected before the order is finally confirmed.

The order becomes final after:

• payment confirmation;
• acceptance of these GTC;
• an order confirmation sent by Nealya electronically.

This confirmation summarizes the essential details of the order.

Order-related data is recorded by Nealya and retained for the period necessary for its processing and for compliance with its legal obligations.

The customer receives an order confirmation by email and may keep the information relating to their purchase.

Article 11 — Right to refuse or cancel an order

Nealya reserves the right to refuse or cancel an order, in particular in the following cases:

• personal or delivery information that is obviously incorrect, incomplete, or unusable;
• suspicion of fraud or an attempted fraudulent use of a payment method;
• an order presenting a risk of non-payment;
• misuse of promotional codes, commercial offers, or benefits provided by Nealya;
• an obvious pricing or product information error;
• exceptional unavailability of a product;
• abusive, threatening, or insulting behavior toward Nealya or its customer service;
• any situation reasonably preventing the normal fulfillment of the order.

In the event of the cancellation of an order that has already been paid for, Nealya will inform the customer as soon as possible and refund the amounts collected corresponding to the products concerned, unless otherwise required by law.

Article 12 — Payment methods

The payment methods available are those offered at checkout.

Payment may in particular be made through the solutions offered by Shopify, including:

• credit card;
• PayPal.

Payment is due in full at the time the order is confirmed, unless otherwise specifically indicated.

The order is only prepared once payment has been effectively confirmed.

In the event of a declined, canceled, or unconfirmed payment, Nealya cannot be required to ship the order.

Any fees applied by banks, payment service providers, or related to currency conversion remain the customer's responsibility where applicable.

Article 13 — Orders containing several types of products

When an order contains several categories of products, in particular immediately available items and preorder items, the entire order is shipped once all products are available.

Nealya does not automatically split orders.

A customer wishing to quickly receive immediately available items is advised to place a separate order for in-stock products and preorder products.

Article 14 — Information provided by the customer

The customer is responsible for the accuracy and completeness of the information provided when placing their order.

They must in particular verify:

• their first and last name;
• their delivery address;
• their email address;
• their contact details necessary for processing the order.

Nealya cannot be held liable for the consequences resulting from incorrect, incomplete, or erroneous information provided by the customer, in particular in the event of delay, routing error, or delivery failure.

If an error is reported before shipment, Nealya will make every effort to make a correction where technically possible.

Once the order has been shipped, no modification can be guaranteed.

Article 15 — Retention of title

Products remain the property of Nealya until full payment of their price by the customer.

Transfer of ownership occurs once the order has been paid in full.

This provision does not affect the transfer of risk related to delivery in accordance with applicable rules.

Article 16 — Delivery and shipping

Orders are shipped from France, from Nealya's storage location.

The delivery times shown on the Site are estimated timeframes provided for informational purposes based on information supplied by carriers.

Timeframes may vary depending on:

• the carrier chosen;
• the destination country;
• periods of high activity;
• any customs checks;
• events beyond Nealya's control.

Nealya cannot be held liable for delays caused by carriers, customs services, or any external event affecting the delivery of the parcel.

Shipping costs are calculated according to the applicable carrier rate schedules, in particular based on the weight, volume, and destination of the order.

Delivery may be offered free of charge according to the conditions displayed on the Site at the time of the order.

The delivery methods offered may include, in particular:

• delivery to a pickup point;
• home delivery;
• delivery with or without signature, depending on the carrier selected.

Available carriers and delivery options are shown at checkout.

Article 17 — Delivery information and receipt of parcels

The customer must ensure that the delivery information provided when placing the order is accurate.

Upon receiving their parcel, the customer is invited to check its apparent condition.

If a parcel shows visible damage at the time of delivery, it is recommended to:

• take photographs of the outside of the parcel before opening it;
• keep all packaging materials used for shipping;
• photograph the inside of the parcel and the products received;
• contact Nealya promptly to allow for a possible inquiry to be opened with the carrier.

It is also recommended to record a video while opening the parcel if a problem is found. This video makes it easier to assess the situation, particularly when a request concerns a damaged item or a preparation error.

The absence of photographs or a video does not deprive the customer of their legal rights but may make the assessment of the request more difficult.

If a parcel appears to be lost, the customer must contact Nealya so that an inquiry can be opened with the carrier and an appropriate solution sought.

Article 18 — Transfer of risk

In accordance with the rules applicable to distance sales, the risks relating to the product are transferred to the customer at the time the customer, or a third party designated by them, takes physical possession of the product.

Where the customer chooses a carrier other than those offered by Nealya, the transfer of risk occurs as soon as the product is handed over to the carrier chosen by the customer.

Article 19 — Right of withdrawal

In accordance with the French Consumer Code, the consumer customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal, where applicable.

A customer wishing to exercise their right of withdrawal must contact Nealya before this period expires.

The practical arrangements relating to returns, return conditions, excluded products, and refunds are detailed in the Return and Refund Policy available on the Site.

Certain products may be excluded from the right of withdrawal in accordance with applicable regulations or the conditions set out in the Return and Refund Policy.

In particular:

• photocards cannot be returned;
• products originally sold sealed cannot be returned once opened or unsealed;
• products whose original condition has been altered are not eligible for return.

Preorders remain subject to the right of withdrawal where applicable after receipt of the product.

Article 20 — Legal warranties

Products sold by Nealya benefit from the applicable legal warranties, in particular:

• the legal warranty of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code;
• the legal warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

In the event of a defect covered by these warranties, the customer may contact Nealya to obtain a resolution in accordance with applicable legal provisions.

Minor imperfections related to collectible products, packaging, or normal manufacturing conditions do not necessarily constitute a lack of conformity where they do not affect the normal use of the product.

Article 21 — Liability regarding collectible products

The products offered by Nealya, in particular K-pop products, are items that may present certain particularities related to their manufacturing, packaging, or collectible nature.

Normal manufacturing variations, differences in random inclusions, or minor imperfections described in these GTC or in the Return and Refund Policy cannot constitute grounds for a refund or exchange where they do not affect the conformity of the product.

As manufacturers may change certain elements before commercialization, Nealya cannot guarantee details that do not directly depend on it, such as certain inclusions or secondary characteristics altered after their initial announcement.

Article 22 — Gifts, freebies, and commercial offers

Nealya may occasionally offer gifts, freebies, or promotional benefits with certain orders.

These items are offered free of charge, subject to available stock.

They do not constitute a guaranteed or contractual part of the order and cannot be subject to:

• an exchange;
• a refund;
• financial compensation.

Promotional offers, discount codes, or commercial benefits offered by Nealya may be subject to specific conditions, in particular:

• a validity period;
• a minimum purchase amount;
• specific eligible products;
• non-combinability conditions.

These conditions will be specified at the time of the relevant offer.

Article 23 — Intellectual property

All elements present on the Site, in particular:

• texts;
• descriptions;
• photographs;
• logo;
• visual identity;
• graphic elements;
• editorial content;
• shop presentation elements;

are protected under intellectual property provisions.

Any reproduction, use, modification, distribution, or full or partial exploitation of these elements without Nealya's prior authorization is prohibited.

The customer agrees not to use the Site's content for commercial or promotional purposes without prior written consent.

Article 24 — Customer account

Where the customer has a personal account on the Site, they are responsible for keeping their login credentials confidential.

The customer agrees not to share their login credentials with third parties.

Any use made from their account is presumed to have been carried out by the customer, unless proven otherwise.

In the event of suspected unauthorized access, the customer must notify Nealya as soon as possible.

Nealya cannot be held liable for the consequences resulting from fraudulent use linked to the customer's negligence in safeguarding their login credentials.

Article 25 — Personal data

As part of its business activity, Nealya collects and processes certain personal data necessary in particular for:

• processing orders;
• payment;
• delivery;
• customer service;
• compliance with legal obligations.

The data collected is used only within the scope provided for by applicable regulations.

The customer has rights regarding their personal data, in particular:

• the right of access;
• the right of rectification;
• the right of erasure, where the legal conditions are met;
• the right to object to or restrict processing, where applicable.

Detailed information regarding the processing of personal data is set out in the Privacy Policy available on the Site.

Article 26 — Communications necessary for order fulfillment

The customer agrees that Nealya may contact them electronically for purposes related to the performance of their contract, in particular:

• order confirmation;
• delivery tracking;
• information relating to an order;
• requests necessary for after-sales service processing;
• correspondence regarding a return or refund request.

These communications are necessary for the proper fulfillment of the order.

Article 27 — Third-party services

Nealya uses various services and providers necessary for the operation of the shop, in particular:

• e-commerce platform;
• payment solutions;
• integrated applications;
• carriers.

The operation of these services depends on third-party providers.

Nealya cannot be held liable for interruptions, malfunctions, or unavailability resulting exclusively from these external services.

These providers apply their own terms of use and privacy policies.

Article 28 — External links

The Site may contain links to external sites or services.

These links are provided solely to facilitate access to certain additional information or services.

Nealya has no control over these third-party sites and cannot be held liable for their content, operation, or availability.

Article 29 — Liability and force majeure

Nealya undertakes to use all reasonable means to ensure the proper functioning of its service and the fulfillment of orders.

However, Nealya cannot be held liable for a delay, failure to perform, or inability to perform resulting from an event beyond its control.

The following may in particular constitute cases of force majeure or external events:

• natural disasters;
• fires;
• strikes;
• conflicts;
• administrative decisions;
• major IT failures;
• interruptions of third-party provider services;
• significant disruptions to transport networks.

This limitation does not affect the consumer's legal rights.

Article 30 — Complaints and contact

For any question, request for information, or complaint regarding an order, the customer may contact Nealya at:

contact@nealyashop.com

Nealya undertakes to handle requests within a reasonable timeframe.

Before initiating any proceedings, the customer is invited to seek an amicable resolution directly with Nealya.

Article 31 — Consumer mediation

In accordance with the applicable provisions of the French Consumer Code, the consumer customer has the option of using a free consumer mediation service to seek an amicable resolution of a dispute.

In the event of a dispute not resolved following a prior complaint to Nealya, the customer may refer the matter to a consumer mediator in accordance with applicable legal obligations.

Information regarding the competent mediator will be provided in accordance with regulations in force.

Article 32 — Applicable law and dispute resolution

These GTC are governed by French law.

They are drafted in French. In the event of translation into another language, only the French version shall prevail.

In the event of a dispute, the consumer customer retains the right to bring the matter before the competent courts in accordance with the applicable rules of ordinary law.

Article 33 — Amendment of the GTC

Nealya reserves the right to amend these GTC at any time, in particular to take into account legal, regulatory, or commercial developments.

Amendments will not apply to orders already confirmed.

The applicable GTC are those accepted by the customer at the time their order is confirmed.

Article 34 — Entire agreement and severability

These GTC, together with any policies available on the Site, constitute the entire agreement between Nealya and the customer regarding the sale of products.

Should one or more provisions of these GTC be declared invalid or unenforceable, the remaining provisions shall remain fully applicable.

Article 35 — Retention of contractual documents

Nealya retains information relating to orders in accordance with applicable legal obligations.

The customer may access information relating to their order via the information sent to them once it has been confirmed.

Nealya Contact: contact@nealyashop.com Last updated: 07/28/2026